Returns & Exchanges

At Gunderson's Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we accept returns and exchanges on unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Place the jewelry in its original designer packaging and include all certificates, appraisals, and warranty cards to ensure a full refund.

• 3.
  Insured Shipping

  Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all return shipments are fully insured for your peace of mind.

• 4.
  Quality Inspection & Refund

  Once our master jewelers verify the item's condition, we will process your refund to the original payment method within 5-7 business days.